Client Delivery Specialist - Remote (CET +/- 1 hr timezone)

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Malta

We are looking for a Client Delivery Specialist who will help newly signed clients to start using the Weavr product and services successfully. This involves having regular meetings with clients to collect the necessary information requirements; explain the onboarding process; and build their API integration with the Weavr API suite. Furthermore, you would help assist the client during the first months from going live, to ensure that any teething issues are resolved.

You will be working with cutting-edge innovators in the payments space industry. Our clients are predominantly technology companies looking to build and launch innovative solutions that simplify how payments are made. This is a great opportunity for the right candidate to join a VC backed startup and be part of the exciting journey in building the next generation Embedded Banking SaaS platform.

What you will be doing:

 

  • Help newly signed clients during the initial onboarding, API integration, training and go-live
  • Establish a long term trusted advisor relationship with clients
  • Support the Sales team to design a solution for prospective clients
  • Interface closely with Sales, Product and Marketing teams to share client feedback and provide an outstanding client experience

Who you are:

  • Over 2 years of experience, working as a Client Delivery Specialist or a similar role with a Financial and/or Technology SaaS company
  • Have a good understanding of financial services and the technology that underpins it
  • Naturally curious and enjoys solving problems
  • Takes pride in building relationships with clients
  • Fluency in written and verbal English
  • Excellent communication skills, via e-mail, chat and telephone
  • Have a strong understanding of web and API technologies. While you won’t need to write code and programs, you will need to help clients with their integration.

About Weavr


We founded Weavr to make banking and payments less painful for our fellow innovators. Weavr is an embedded banking provider than enables businesses to integrate financial services into their products. Business of all sizes and industries, use our solution to issue and accept payments, and to move money around the world.

  • Job reference
    REF014
  • Closing date
    2021-09-24
  • Date published
    2021-08-31
  • Status
    Searching
  • Primary job focus
    Customer Experience
  • Job type
    Full Time
  • Employment level
    Experienced
  • Country
    Malta
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